Terms of service
This website is operated by Ravelle Aurora. By visiting our store or purchasing from us, you agree to the following Terms of Service.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or guardian.
You agree not to use our products or website for any unlawful or unauthorized purpose.
Products
Ravelle Aurora sells cosmetic and skincare products intended for external cosmetic use only, including biocellulose facial masks, cosmetic jaw contour masks, and cosmetic forehead patches.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
Customers should read all product instructions, warnings, and ingredient information before use.
- For external cosmetic use only.
- Avoid contact with the eyes.
- Do not apply to broken, irritated, or sensitive skin.
- Discontinue use if irritation occurs.
- Keep products out of reach of children.
Product Information
We make every effort to display product descriptions, images, prices, and availability accurately. However, we do not guarantee that all information on the site will always be error-free.
We reserve the right to correct errors, update product information, or cancel orders if incorrect information was displayed.
Pricing and Availability
Prices are subject to change without notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
Orders
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order.
We reserve the right to cancel or refuse any order for reasons including suspected fraud, payment issues, incorrect pricing, or unavailable inventory.
Shipping
Shipping times are estimates only and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Ravelle Aurora is not responsible for delays caused by shipping carriers.
Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned.
Limitation of Liability
Ravelle Aurora is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
Customers are responsible for using products as directed and checking suitability before use.
Changes to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page.
Contact
Ravelle Aurora
15207 Yonge
Aurora, Ontario L4G 1L8
Canada